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Your right of withdrawal

In short:

You have 14 days to cancel your purchase.

After revocation, you bear the return shipping costs.

There is no right of withdrawal for individualized articles.

Long version :

(1) Consumers generally have a statutory right of withdrawal when concluding a distance selling transaction, which the provider informs about in accordance with the legal model below. The exceptions to the right of withdrawal are regulated in paragraph (2). A sample withdrawal form can be found in paragraph (3).

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

In order to exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

(2) The right of withdrawal does not exist if the customer has the article customized. Articles are individualized if the goods are not prefabricated according to § 312g II No. 1 BGB and an individual selection or determination by the consumer is decisive for their production or which are clearly tailored to the personal needs of the consumer. This applies in particular to items for which a declaration has been made to the provider in the shopping cart or beyond, certain personalization requests have been made on the item (e.g. lettering, engravings, etc.) and these personalization requests after production significantly increase the chances of resale to other people impaired.

(3) The provider informs about the model withdrawal form according to the legal regulation as follows:

Model withdrawal form

(If you want to cancel the contract, please fill out this form

and send it back.)

- To [here is the name, address and, if applicable, the fax number and

E-mail address of the entrepreneur to be inserted by the entrepreneur]:

- I / we (*) hereby revoke the contract concluded by me / us (*)

about the purchase of the following goods (*) / the provision of the following

Service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only if this is communicated on paper)

- date

(*) Delete where inapplicable

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